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Sales & Billing Support
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SharefaithKids Tech Support
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<div class="control-group ticket_section"> <label class=" required control-label sales_category_125932-label " for="helpdesk_ticket_sales_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_sales_category_125932_1002870787" name="helpdesk_ticket[custom_field][sales_category_125932]"><option value="">...</option> <option value="New Sales">New Sales</option> <option value="Renewals">Renewals</option> <option value="Upgrades">Upgrades</option> <option value="Billing">Billing</option> <option value="Free Trial">Free Trial</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_sales_subcategory_125932_1002870787" name="helpdesk_ticket[custom_field][sales_subcategory_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_sales_category_125932_1002870787').nested_select_tag({"data_tree":[["New Sales","New Sales",[["I'm Ready to Sign-up","I'm Ready to Sign-up",[]],["Questions Regarding Services","Questions Regarding Services",[]],["Other","Other",[]]]],["Renewals","Renewals",[]],["Upgrades","Upgrades",[]],["Billing","Billing",[["Update Billing","Update Billing",[]],["Invoices","Invoices",[]],["Questions About Recent Charge","Questions About Recent Charge",[]],["Cancellation","Cancellation",[]],["Other","Other",[]]]],["Free Trial","Free Trial",[["Questions","Questions",[]],["Cancellation","Cancellation",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870787","subcategory_id":"helpdesk_ticket_custom_field_sales_subcategory_125932_1002870787"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_sales_125932-label " for="helpdesk_ticket_sharefaith_login_sales_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_sales_125932" name="helpdesk_ticket[custom_field][sharefaith_login_sales_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_sales_125932-label " for="helpdesk_ticket_sharefaith_account_id_sales_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_sales_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_sales_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label phone_number_sales_125932-label " for="helpdesk_ticket_phone_number_sales_125932">Phone Number</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_phone_number_sales_125932" name="helpdesk_ticket[custom_field][phone_number_sales_125932]" size="30" type="text" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label category_125932-label " for="helpdesk_ticket_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_category_125932_11000158493" name="helpdesk_ticket[custom_field][category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Sermons & Podcasting">Sermons & Podcasting</option> <option value="Hosting & Domain Name">Hosting & Domain Name</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_subcategory_125932_11000158493" name="helpdesk_ticket[custom_field][subcategory_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Item</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_item_125932_11000158493" name="helpdesk_ticket[custom_field][item_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_category_125932_11000158493').nested_select_tag({"data_tree":[["Setup","Setup",[["Design","Design",[["Templates","Templates"],["Banners","Banners"],["Font","Font"],["Layout","Layout"],["Other","Other"]]],["Sermons","Sermons",[]],["Online Giving","Online Giving",[]],["Contact Forms","Contact Forms",[]],["Calendars","Calendars",[]],["Social Media","Social Media",[]],["Photo Galleries","Photo Galleries",[]],["Plugins","Plugins",[]],["Subdomain Setup","Subdomain Setup",[]],["Other","Other",[]]]],["Sermons \u0026amp; Podcasting","Sermons \u0026amp; Podcasting",[["Setup","Setup",[]],["Podcasting","Podcasting",[]],["App","App",[]],["Errors/Issues","Errors/Issues",[["Formating","Formating"],["Upload Issues","Upload Issues"],["Other","Other"]]],["Other","Other",[]]]],["Hosting \u0026amp; Domain Name","Hosting \u0026amp; Domain Name",[["Going Live","Going Live",[["New Domain","New Domain"],["Existing Domain","Existing Domain"]]],["Domain Transfer","Domain Transfer",[]],["Domain Renewal","Domain Renewal",[]],["CPanel Migration","CPanel Migration",[["Request","Request"],["DNS Update","DNS Update"]]],["Other","Other",[]]]],["Errors/Issues","Errors/Issues",[["Plugins","Plugins",[]],["Unable to Update","Unable to Update",[]],["Site Down","Site Down",[]]]],["Other","Other",[["Unable to Login","Unable to Login",[["Forgot Login","Forgot Login"],["Lost Password","Lost Password"],["Other","Other"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"11000158493","subcategory_id":"helpdesk_ticket_custom_field_subcategory_125932_11000158493","item_id":"helpdesk_ticket_custom_field_item_125932_11000158493"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_2_125932-label " for="helpdesk_ticket_sharefaith_account_id_2_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_2_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_2_125932-label " for="helpdesk_ticket_sharefaith_login_2_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_2_125932" name="helpdesk_ticket[custom_field][sharefaith_login_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label church_website_url_2_125932-label " for="helpdesk_ticket_church_website_url_2_125932">Church Website URL</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_church_website_url_2_125932" name="helpdesk_ticket[custom_field][church_website_url_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label web_browser_2_125932-label " for="helpdesk_ticket_web_browser_2_125932">Web Browser</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_web_browser_2_125932" name="helpdesk_ticket[custom_field][web_browser_2_125932]"><option value="">...</option> <option value="Google Chrome" data-id="1002870820">Google Chrome</option> <option value="Mozilla Firefox" data-id="1002870821">Mozilla Firefox</option> <option value="Internet Explorer" data-id="11000158494">Internet Explorer</option> <option value="Safari" data-id="11000158495">Safari</option> <option value="Microsoft Edge" data-id="11000158496">Microsoft Edge</option> <option value="Other" data-id="11000158497">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label ip_address_2_125932-label " for="helpdesk_ticket_ip_address_2_125932">IP Address | bit.ly/SharefaithIP</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_ip_address_2_125932" name="helpdesk_ticket[custom_field][ip_address_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_125932_11000158493" name="helpdesk_ticket[custom_field][viewed_tutorials_125932]" type="checkbox" value="1" /> I've viewed the church website tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label email_category_125932-label " for="helpdesk_ticket_email_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_email_category_125932_1002870794" name="helpdesk_ticket[custom_field][email_category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Spam">Spam</option> <option value="MX Records">MX Records</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcatgory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_email_subcatgory_125932_1002870794" name="helpdesk_ticket[custom_field][email_subcatgory_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Item</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_email_item_125932_1002870794" name="helpdesk_ticket[custom_field][email_item_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_email_category_125932_1002870794').nested_select_tag({"data_tree":[["Setup","Setup",[["Creating New Email Accounts","Creating New Email Accounts",[]],["Outlook","Outlook",[["2010/Newer","2010/Newer"],["2007/Older","2007/Older"]]],["Mail on Mac","Mail on Mac",[]],["Smartphone/Tablets","Smartphone/Tablets",[["iPhone","iPhone"],["iPad","iPad"],["Android Phone","Android Phone"],["Android Tablet","Android Tablet"]]],["Other","Other",[]]]],["Errors/Issues","Errors/Issues",[["Unable to Send/Receive","Unable to Send/Receive",[["Outlook","Outlook"],["Mail on Mac","Mail on Mac"],["Smartphone/Tablet","Smartphone/Tablet"],["Webmail","Webmail"],["IP Block","IP Block"],["Other","Other"]]],["Unable to Access","Unable to Access",[["Unable to login","Unable to login"],["Forgot Password","Forgot Password"],["Webmail","Webmail"],["IP Block","IP Block"],["Other","Other"]]]]],["Spam","Spam",[]],["MX Records","MX Records",[["Microsoft 365","Microsoft 365",[]],["Google","Google",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870794","subcategory_id":"helpdesk_ticket_custom_field_email_subcatgory_125932_1002870794","item_id":"helpdesk_ticket_custom_field_email_item_125932_1002870794"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_email_125932-label " for="helpdesk_ticket_sharefaith_account_id_email_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_email_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_email_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_email_125932-label " for="helpdesk_ticket_sharefaith_login_email_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_email_125932" name="helpdesk_ticket[custom_field][sharefaith_login_email_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label additional_contact_email_125932-label " for="helpdesk_ticket_additional_contact_email_125932">Backup Contact Email </label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_additional_contact_email_125932" name="helpdesk_ticket[custom_field][additional_contact_email_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label ip_address_email_125932-label " for="helpdesk_ticket_ip_address_email_125932">IP Address | bit.ly/SharefaithIP</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_ip_address_email_125932" name="helpdesk_ticket[custom_field][ip_address_email_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_email_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_email_125932_1002870794" name="helpdesk_ticket[custom_field][viewed_tutorials_email_125932]" type="checkbox" value="1" /> I've viewed the email tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label sharefaith_login_app_125932-label " for="helpdesk_ticket_sharefaith_login_app_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_app_125932" name="helpdesk_ticket[custom_field][sharefaith_login_app_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_app_125932-label " for="helpdesk_ticket_sharefaith_account_id_app_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_app_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_app_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label church_website_url_app_125932-label " for="helpdesk_ticket_church_website_url_app_125932">Church Website URL</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_church_website_url_app_125932" name="helpdesk_ticket[custom_field][church_website_url_app_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label web_browser_app_125932-label " for="helpdesk_ticket_web_browser_app_125932">Web Browser</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_web_browser_app_125932" name="helpdesk_ticket[custom_field][web_browser_app_125932]"><option value="">...</option> <option value="Google Chrome" data-id="1002871095">Google Chrome</option> <option value="Mozilla Firefox" data-id="1002871096">Mozilla Firefox</option> <option value="Internet Explorer " data-id="1002871097">Internet Explorer </option> <option value="Safari " data-id="1002871098">Safari </option> <option value="Microsoft Edge " data-id="1002871099">Microsoft Edge </option> <option value="Other" data-id="1002871100">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label app_category_125932-label " for="helpdesk_ticket_app_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_app_category_125932_1002870795" name="helpdesk_ticket[custom_field][app_category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Push Notifications">Push Notifications</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Publish Status">Publish Status</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_app_subcategory_125932_1002870795" name="helpdesk_ticket[custom_field][app_subcategory_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_app_category_125932_1002870795').nested_select_tag({"data_tree":[["Setup","Setup",[["Screenshots","Screenshots",[]],["App Icon","App Icon",[]],["Launch Images","Launch Images",[]],["Design","Design",[]],["Sections","Sections",[]]]],["Push Notifications","Push Notifications",[]],["Errors/Issues","Errors/Issues",[["App Not Updating","App Not Updating",[]],["Other","Other",[]]]],["Publish Status","Publish Status",[]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870795","subcategory_id":"helpdesk_ticket_custom_field_app_subcategory_125932_1002870795"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_app_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_app_125932_1002870795" name="helpdesk_ticket[custom_field][viewed_tutorials_app_125932]" type="checkbox" value="1" /> I've viewed the church mobile app tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label sfkids_category_125932-label " for="helpdesk_ticket_sfkids_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_sfkids_category_125932_1002870796" name="helpdesk_ticket[custom_field][sfkids_category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Demo">Demo</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_sfkids_subcategory_125932_1002870796" name="helpdesk_ticket[custom_field][sfkids_subcategory_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Item</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_sfkids_item_125932_1002870796" name="helpdesk_ticket[custom_field][sfkids_item_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_sfkids_category_125932_1002870796').nested_select_tag({"data_tree":[["Setup","Setup",[["Teacher Schedule","Teacher Schedule",[]],["Lesson Order","Lesson Order",[]],["ParentShare","ParentShare",[]],["Other","Other",[]]]],["Errors/Issues","Errors/Issues",[["Unable to Access","Unable to Access",[["Unable to Login","Unable to Login"],["Forgot Password","Forgot Password"],["Other","Other"]]],["Other","Other",[]],["SFKids App Troubleshooting","SFKids App Troubleshooting",[["iPhone","iPhone"],["Android","Android"]]]]],["Demo","Demo",[]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870796","subcategory_id":"helpdesk_ticket_custom_field_sfkids_subcategory_125932_1002870796","item_id":"helpdesk_ticket_custom_field_sfkids_item_125932_1002870796"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_sfkids_125932-label " for="helpdesk_ticket_sharefaith_login_sfkids_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_sfkids_125932" name="helpdesk_ticket[custom_field][sharefaith_login_sfkids_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_sfkids_125932-label " for="helpdesk_ticket_sharefaith_account_id_sfkids_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_sfkids_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_sfkids_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label teacher_login_125932-label " for="helpdesk_ticket_teacher_login_125932">Teacher Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_teacher_login_125932" name="helpdesk_ticket[custom_field][teacher_login_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_sfkids_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_sfkids_125932_1002870796" name="helpdesk_ticket[custom_field][viewed_tutorials_sfkids_125932]" type="checkbox" value="1" /> I've viewed the SharefaithKids tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label media_category_125932-label " for="helpdesk_ticket_media_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_media_category_125932_1002870847" name="helpdesk_ticket[custom_field][media_category_125932]"><option value="">...</option> <option value="Functional Use Of">Functional Use Of</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Graphics Editor">Graphics Editor</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_media_subcategory_125932_1002870847" name="helpdesk_ticket[custom_field][media_subcategory_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_media_category_125932_1002870847').nested_select_tag({"data_tree":[["Functional Use Of","Functional Use Of",[]],["Errors/Issues","Errors/Issues",[["Download Issues","Download Issues",[]],["Format Issues","Format Issues",[]],["Compatibly Issues","Compatibly Issues",[]],["Other","Other",[]]]],["Graphics Editor","Graphics Editor",[["Functional Use Of","Functional Use Of",[]],["Errors/Issues","Errors/Issues",[]],["Feature Request","Feature Request",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870847","subcategory_id":"helpdesk_ticket_custom_field_media_subcategory_125932_1002870847"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_media_125932-label " for="helpdesk_ticket_sharefaith_login_media_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_media_125932" name="helpdesk_ticket[custom_field][sharefaith_login_media_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_media_125932-label " for="helpdesk_ticket_sharefaith_account_id_media_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_media_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_media_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label web_browser_media_125932-label " for="helpdesk_ticket_web_browser_media_125932">Web Browser</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_web_browser_media_125932" name="helpdesk_ticket[custom_field][web_browser_media_125932]"><option value="">...</option> <option value="Google Chrome" data-id="1002871031">Google Chrome</option> <option value="Mozilla Firefox" data-id="1002871032">Mozilla Firefox</option> <option value="Internet Explorer " data-id="1002871033">Internet Explorer </option> <option value="Safari" data-id="1002871034">Safari</option> <option value="Microsoft Edge " data-id="1002871035">Microsoft Edge </option> <option value="Other " data-id="1002871036">Other </option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label operating_system_media_125932-label " for="helpdesk_ticket_operating_system_media_125932">Operating System</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_operating_system_media_125932_1002870847" name="helpdesk_ticket[custom_field][operating_system_media_125932]"><option value="">...</option> <option value="Windows">Windows</option> <option value="Mac OS X">Mac OS X</option></select><div class="level_2"><label class="">Version</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_version_media_125932_1002870847" name="helpdesk_ticket[custom_field][version_media_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_operating_system_media_125932_1002870847').nested_select_tag({"data_tree":[["Windows","Windows",[["Windows XP","Windows XP",[]],["Windows Vista","Windows Vista",[]],["Windows 7","Windows 7",[]],["Windows 8","Windows 8",[]],["Windows 10","Windows 10",[]],["Other","Other",[]]]],["Mac OS X","Mac OS X",[["10.7 Lion","10.7 Lion",[]],["10.8 Mountain Lion","10.8 Mountain Lion",[]],["10.9 Mavericks","10.9 Mavericks",[]],["10.10 Yosemite","10.10 Yosemite",[]],["10.11 El Capitan","10.11 El Capitan",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870847","subcategory_id":"helpdesk_ticket_custom_field_version_media_125932_1002870847"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label platform_media_125932-label " for="helpdesk_ticket_platform_media_125932">Platform</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_platform_media_125932_1002870847" name="helpdesk_ticket[custom_field][platform_media_125932]"><option value="">...</option> <option value="Microsoft Office">Microsoft Office</option> <option value="Adobe">Adobe</option> <option value="iWork/OS X">iWork/OS X</option> <option value="Other">Other</option></select><div class="level_2"><label class="">Program</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_program_media_125932_1002870847" name="helpdesk_ticket[custom_field][program_media_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="">Version</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_program_version_media_125932_1002870847" name="helpdesk_ticket[custom_field][program_version_media_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_platform_media_125932_1002870847').nested_select_tag({"data_tree":[["Microsoft Office","Microsoft Office",[["PowerPoint","PowerPoint",[["2007","2007"],["2010","2010"],["2013","2013"],["2016","2016"]]],["Publisher","Publisher",[["2007","2007"],["2010","2010"],["2013","2013"],["2016","2016"]]],["Word","Word",[["2007","2007"],["2010","2010"],["2013","2013"],["2016","2016"]]]]],["Adobe","Adobe",[["Photoshop","Photoshop",[]],["Indesign","Indesign",[]]]],["iWork/OS X","iWork/OS X",[["Pages","Pages",[]],["Keynote","Keynote",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870847","subcategory_id":"helpdesk_ticket_custom_field_program_media_125932_1002870847","item_id":"helpdesk_ticket_custom_field_program_version_media_125932_1002870847"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutroails_media_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutroails_media_125932_1002870847" name="helpdesk_ticket[custom_field][viewed_tutroails_media_125932]" type="checkbox" value="1" /> I've viewed the Sharefaith Media tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label presenter_category_125932-label " for="helpdesk_ticket_presenter_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_presenter_category_125932_1002870848" name="helpdesk_ticket[custom_field][presenter_category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Additional licenses">Additional licenses</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_presenter_subcategory_125932_1002870848" name="helpdesk_ticket[custom_field][presenter_subcategory_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Item</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_presenter_item_125932_1002870848" name="helpdesk_ticket[custom_field][presenter_item_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_presenter_category_125932_1002870848').nested_select_tag({"data_tree":[["Setup","Setup",[["PowerPoint","PowerPoint",[["2010","2010"],["2013","2013"],["2016","2016"],["Office 365","Office 365"],["Other","Other"]]],["SongSelect/CCLI","SongSelect/CCLI",[]],["Other","Other",[]]]],["Additional licenses","Additional licenses",[]],["Errors/Issues","Errors/Issues",[["Download Issues","Download Issues",[]],["Activation Issues","Activation Issues",[]],["Verification Issues","Verification Issues",[]],["SongSelect/CCLI Issues","SongSelect/CCLI Issues",[]],["Media Login Issue","Media Login Issue",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870848","subcategory_id":"helpdesk_ticket_custom_field_presenter_subcategory_125932_1002870848","item_id":"helpdesk_ticket_custom_field_presenter_item_125932_1002870848"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_presenter_125932-label " for="helpdesk_ticket_sharefaith_login_presenter_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_presenter_125932" name="helpdesk_ticket[custom_field][sharefaith_login_presenter_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_presenter_125932-label " for="helpdesk_ticket_sharefaith_account_id_presenter_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_presenter_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_presenter_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label operating_system_presenter_125932-label " for="helpdesk_ticket_operating_system_presenter_125932">Operating System</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_operating_system_presenter_125932_1002870848" name="helpdesk_ticket[custom_field][operating_system_presenter_125932]"><option value="">...</option> <option value="Windows">Windows</option> <option value="Mac OS X">Mac OS X</option></select><div class="level_2"><label class="">Version</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_version_presenter_125932_1002870848" name="helpdesk_ticket[custom_field][version_presenter_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_operating_system_presenter_125932_1002870848').nested_select_tag({"data_tree":[["Windows","Windows",[["Windows XP","Windows XP",[]],["Windows Vista","Windows Vista",[]],["Windows 7","Windows 7",[]],["Windows 8","Windows 8",[]],["Windows 10","Windows 10",[]]]],["Mac OS X","Mac OS X",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002870848","subcategory_id":"helpdesk_ticket_custom_field_version_presenter_125932_1002870848"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorails_presenter_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorails_presenter_125932_1002870848" name="helpdesk_ticket[custom_field][viewed_tutorails_presenter_125932]" type="checkbox" value="1" /> I've viewed the Sharefaith Presenter tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label sharefaith_giving_category_125932-label " for="helpdesk_ticket_sharefaith_giving_category_125932">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_sharefaith_giving_category_125932_1002871730" name="helpdesk_ticket[custom_field][sharefaith_giving_category_125932]"><option value="">...</option> <option value="Application">Application</option> <option value="Setup">Setup</option> <option value="Errors/Issues">Errors/Issues</option> <option value="General">General</option> <option value="Follow Up">Follow Up</option> <option value="Cancellation">Cancellation</option></select><div class="level_2"><label class="">Subcategory</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_sharefaith_giving_subcategory_125932_1002871730" name="helpdesk_ticket[custom_field][sharefaith_giving_subcategory_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_sharefaith_giving_category_125932_1002871730').nested_select_tag({"data_tree":[["Application","Application",[["What's my status","What's my status",[]],["How to apply","How to apply",[]],["International","International",[]],["Other","Other",[]]]],["Setup","Setup",[]],["Errors/Issues","Errors/Issues",[]],["General","General",[]],["Follow Up","Follow Up",[]],["Cancellation","Cancellation",[["Price increase","Price increase",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"1002871730","subcategory_id":"helpdesk_ticket_custom_field_sharefaith_giving_subcategory_125932_1002871730"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_giving_125932-label " for="helpdesk_ticket_sharefaith_account_id_giving_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_giving_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_giving_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_giving_125932-label " for="helpdesk_ticket_sharefaith_login_giving_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_giving_125932" name="helpdesk_ticket[custom_field][sharefaith_login_giving_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_giving_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_giving_125932_1002871730" name="helpdesk_ticket[custom_field][viewed_tutorials_giving_125932]" type="checkbox" value="1" /> I've viewed the Sharefaith Giving tutorials </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label category_125932-label " for="helpdesk_ticket_category_125932">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_category_125932_11000158399" name="helpdesk_ticket[custom_field][category_125932]"><option value="">...</option> <option value="Setup">Setup</option> <option value="Sermons & Podcasting">Sermons & Podcasting</option> <option value="Hosting & Domain Name">Hosting & Domain Name</option> <option value="Errors/Issues">Errors/Issues</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Subcategory</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_subcategory_125932_11000158399" name="helpdesk_ticket[custom_field][subcategory_125932]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Item</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_item_125932_11000158399" name="helpdesk_ticket[custom_field][item_125932]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_category_125932_11000158399').nested_select_tag({"data_tree":[["Setup","Setup",[["Design","Design",[["Templates","Templates"],["Banners","Banners"],["Font","Font"],["Layout","Layout"],["Other","Other"]]],["Sermons","Sermons",[]],["Online Giving","Online Giving",[]],["Contact Forms","Contact Forms",[]],["Calendars","Calendars",[]],["Social Media","Social Media",[]],["Photo Galleries","Photo Galleries",[]],["Plugins","Plugins",[]],["Subdomain Setup","Subdomain Setup",[]],["Other","Other",[]]]],["Sermons \u0026amp; Podcasting","Sermons \u0026amp; Podcasting",[["Setup","Setup",[]],["Podcasting","Podcasting",[]],["App","App",[]],["Errors/Issues","Errors/Issues",[["Formating","Formating"],["Upload Issues","Upload Issues"],["Other","Other"]]],["Other","Other",[]]]],["Hosting \u0026amp; Domain Name","Hosting \u0026amp; Domain Name",[["Going Live","Going Live",[["New Domain","New Domain"],["Existing Domain","Existing Domain"]]],["Domain Transfer","Domain Transfer",[]],["Domain Renewal","Domain Renewal",[]],["CPanel Migration","CPanel Migration",[["Request","Request"],["DNS Update","DNS Update"]]],["Other","Other",[]]]],["Errors/Issues","Errors/Issues",[["Plugins","Plugins",[]],["Unable to Update","Unable to Update",[]],["Site Down","Site Down",[]]]],["Other","Other",[["Unable to Login","Unable to Login",[["Forgot Login","Forgot Login"],["Lost Password","Lost Password"],["Other","Other"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"11000158399","subcategory_id":"helpdesk_ticket_custom_field_subcategory_125932_11000158399","item_id":"helpdesk_ticket_custom_field_item_125932_11000158399"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_account_id_2_125932-label " for="helpdesk_ticket_sharefaith_account_id_2_125932">Sharefaith Account ID</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_account_id_2_125932" name="helpdesk_ticket[custom_field][sharefaith_account_id_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sharefaith_login_2_125932-label " for="helpdesk_ticket_sharefaith_login_2_125932">Sharefaith Login</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_sharefaith_login_2_125932" name="helpdesk_ticket[custom_field][sharefaith_login_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label church_website_url_2_125932-label " for="helpdesk_ticket_church_website_url_2_125932">Church Website URL</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_church_website_url_2_125932" name="helpdesk_ticket[custom_field][church_website_url_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label web_browser_2_125932-label " for="helpdesk_ticket_web_browser_2_125932">Web Browser</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_web_browser_2_125932" name="helpdesk_ticket[custom_field][web_browser_2_125932]"><option value="">...</option> <option value="Google Chrome" data-id="1002870820">Google Chrome</option> <option value="Mozilla Firefox" data-id="1002870821">Mozilla Firefox</option> <option value="Internet Explorer" data-id="11000158494">Internet Explorer</option> <option value="Safari" data-id="11000158495">Safari</option> <option value="Microsoft Edge" data-id="11000158496">Microsoft Edge</option> <option value="Other" data-id="11000158497">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label ip_address_2_125932-label " for="helpdesk_ticket_ip_address_2_125932">IP Address | bit.ly/SharefaithIP</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_ip_address_2_125932" name="helpdesk_ticket[custom_field][ip_address_2_125932]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][viewed_tutorials_125932]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_viewed_tutorials_125932_11000158399" name="helpdesk_ticket[custom_field][viewed_tutorials_125932]" type="checkbox" value="1" /> I've viewed the church website tutorials </label> </div> </div>
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