|Please Note: Due to an upgrade in security measures with Song Select we have added a new update that must be manually downloaded and installed. |
Please see this tutorial: Sharefaith Presenter: Installing and Troubleshooting: Manual Update to 3.0.0
The Sharefaith Presenter worship presentation plugin for PowerPoint has many different traits and integrates with other great resources, which also means that there are a few different things that should be checked if you find yourself running into any difficulties.
Entering Debug Mode
If you are running into general error popups while trying to do certain things or don't quite understand the error that you're getting, there is a special hidden feature in Sharefaith Presenter, called Debug Mode. Debug Mode will provide a more detailed error that our support team can analyze for you to help you understand the issue and get it resolved. To enter Debug Mode, do the following:
- Go to the Sharefaith Presenter tab in PowerPoint.
- Click on the Help Button
- On your keyboard, press and hold Ctrl +Shift + D together
- You should get a popup window informing you that you are now in Debug Mode
If you find yourself running into installation issues, the primary issue is related to your computer's date and time settings. The first thing to try in this situation is checking the clock on your computer carefully to make sure that your date, time, and time zone are all accurate. If even one of these is off, then the software will not be able to make a request to our activation server. The best thing to do is go to your internet time settings and sync with one of the internet time servers to ensure accuracy.
If that doesn't fix the issue, enter Debug Mode and try to install again to see if it gives a more detailed error and then send that to our Customer Care team for further assistance.
We have had issues in the past installing with Norton antivirus running and had to have the member install after temporary turning off Norton. Keep this in mind with any antivirus.
Sharefaith Presenter Tab Disappears from PowerPoint
If Sharefaith Presenter disappears from PowerPoint, follow the steps from this tutorial to re-enable it. If the tab keeps disappearing, run an update within Sharefaith Presenter to make sure you have the latest version. If the problem still persists from there, contact our Customer Care team for further assistance.
If you're having difficulties accessing or using your SongSelect account, the most common issue is caused by incorrect time settings on the computer, but if that is correct then they need to contact SongSelect to get the correct credentials for their account.
If you're having difficulties updating your Presenter software from versions 2.4.5 or 2.4.7 then use this download to fix the permissions issue: Fix Permissions tool Once downloaded, right click on the file and extract all (or unzip) then run the file: SharefaithPresenterUpdateFix