Q. How do I get started with Sharefaith Giving?
It only takes a few minutes to get started.
1. First of all, you need to have a Sharefaith membership in order to sign up for Sharefaith Giving. Join here if you are not already a member.
3. Fill out and submit the application for Sharefaith Giving.
4. We will notify you as soon as your application has been approved. Your Sharefaith Giving Dashboard should be ready to access within the hour from that time so you can start using your account!
Q. What will I need to start the application for my church?
To apply, you'll need basic information about your church - legal name, DBA, EIN, legal address, bank account information as well as the social security number of the signer - the person opening the merchant account on behalf of the church. The SSN of the signer is required because each account must be tied to an actual person - not just an organization. No hard credit check is done - it is just a basic identity verification and soft credit check. For more information, this helpful video tutorial provides a complete walk-through of the application process.
Q. How do I update my Sharefaith Giving account information and settings?
The Sharefaith Giving Dashboard gives you access to update your account information and settings. That way, if you ever need to update your account information or adjust your settings, your account admin(s) can do so at any time. To better assist our members, we have a helpful video tutorial that explains how to update their information and settings.
Q. Can we have more than one user (admin) access the Sharefaith Giving account? How do we add more?
Yes, you can have as many users as you like. We offer three role levels of admin (full access), accountant (limited to billing and reporting data), and webmaster (limited to forms and event creation) that you can assign users under. We have a video tutorial that shows how you can add more users to your account.
Q. How much does it cost to use Sharefaith Giving?
The only fees associated with Sharefaith Giving are a $10 monthly security fee, $0.39 transaction fee, and 1-3% processing fee (3% for credit/debit, which you can even give your donor the option to pay for with their gift, and 1% for ACH/e-check). We have an add-on text giving feature, which is available for an additional $10 per month. We also offer access to our Virtual Terminal (for those who need it). To access our VT, you need to enroll your church or organization in PCI Compliance, which we provide for $50 per year. There are no other fees for Sharefaith Giving - no annual fees, no setup fees, no cancellation fees, no statement fees, no gateway fees, no batch fees, third-party, or hidden fees. None!
Q. How is Sharefaith Giving and HaloPays better than other tithing solutions?
With Sharefaith Giving and HaloPays, our goal is and has always been to keep giving simple and help churches keep more of their funds. We have a heart to serve churches and aren't in it for the 'bottom line.' We've developed our processing to reflect this by offering low, flat rate fees and by creating deposit timelines that are easy to follow and reconcile. We want to make it as easy as possible for donors to give. Just an extra step or a misunderstanding can cause a donor to abandon their gift. For this reason, we've made our processing as simple and easy as possible.
Q. Will my tithing increase if I use your tithing solution?
If only 15% of church going Christians tithe, we need to be much more pro-active in teaching the Biblical principle of tithing. Sharefaith Giving taps into the 85% that don't give and provide them with all the tools they need to give. The success of your giving relies on your promotion of these tools to your members.
Q. Do I have to be a Sharefaith member to use Sharefaith Giving?
Yes. To use our tithing platform you have to be a Sharefaith member. Any members who are paying for an annual or monthly membership of any kind through Sharefaith will be able to apply for a Sharefaith Giving account and use it once their application has been approved.
Q. We’re not a “Techy/Modern” church. Is Sharefaith Giving still for us?
Absolutely! Sharefaith Giving offers a sleek, simple interface that makes it easy to set up and get the kind of reporting and tracking that you need, as well as provides convenience and options for your donors.
Q. Can I use my own merchant account?
HaloPays is designed specifically to work with your Sharefaith Giving software. Unfortunately other merchant accounts cannot be used in conjunction with the software.
Q. How do I update the bank account where our funds are deposited?
Contact HaloPays at email@example.com to update a bank account. Just a heads up, they will need a voided check or bank letter with the new account information in order to make this change (they cannot accept starter checks).
Q. My church has multiple campus locations. Can we still use Sharefaith Giving?
Yes - with Sharefaith Giving, you can create multiple forms, events and as many funds as you need. This allows you to track giving, create auto reports for specific funds and much more
Q. What is a Virtual Terminal?
A Virtual Terminal is a place where you, as an administrator within the software, can enter a payment or donation on behalf of someone else. For example, if someone wrote their credit card or bank account information on a donation card to donate $50 and you need to process it for them, you would do so within the VT. In the VT, you would enter their name, billing zip code, and card information and process the payment for them. The VT also has the added ability to store payment information for easy recall for future repeat donations and payments. To access the VT, click "Organization" on the top right and select "Add-Ons." Because you must directly handle credit card information to use the VT, it is required that your organization be PCI certified. You will be required to opt-in to PCI Compliance and to complete this compliance before gaining access to the VT. Once we receive your PCI Compliance certificate, we will grant access to the VT.
Q. What is PCI Compliance?
PCI DSS: Payment Card Industry Data Security Standards. PCI compliance is a security standard and requirement for any organization or business that stores, processes or transmits payment card data. Unless you need access to our Virtual Terminal, PCI Compliance is NOT required. If you do need access to our VT, then you can enroll in our PCI Compliance portal for $50 per year. Once you enroll, you'll receive a welcome email with a login to our PCI Portal where you will be prompted to answer a set of questions to verify that you will handle credit card data in a secure manner. Once the questions are completed, you'll receive a certificate verifying your compliance which is valid for one year. Sharefaith and HaloPays are here to assist if you have questions as you complete compliance.